Contact us
Contact form
Contact Us
Contact Us
We’re here to help with questions about our products, orders, shipping, tracking, returns, refunds, and other customer service matters.
For the fastest assistance, please contact us by email and include your order number when your question relates to an existing order.
Get in Touch
Customer Service Email:
info@kinherglow.com
Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Time
We normally respond to customer inquiries within 1–2 business days. Response times may occasionally be longer during holidays, promotional periods, or periods of unusually high inquiry volume.
Order Support
If you are contacting us about an existing order, please include the following information:
Order number
Full name used when placing the order
Email address associated with the order
A brief description of your question or request
Photos where applicable for damaged, defective, or incorrect products
Providing this information helps us locate your order and assist you more efficiently.
Product Questions
If you have a question about a product before placing an order, please contact us at info@kinherglow.com.
Please include the product name or product page link where possible.
Product pages provide applicable information about materials, dimensions, colors, finishes, available variations, and other product details. We recommend reviewing this information before completing your purchase.
Shipping & Fulfillment
Kinherglow currently serves customers at eligible addresses within the 48 contiguous United States.
Orders for U.S. customers are fulfilled and shipped within the United States by our third-party logistics partner.
The logistics partner provides fulfillment and delivery services. Kinherglow remains responsible for product sales, customer service, eligible cancellations, returns, and refunds for purchases made through kinherglow.com.
For complete information about shipping rates, order processing times, transit times, and supported destinations, please review our Shipping Policy.
Tracking Assistance
When tracking information becomes available, it will be sent to the email address provided during checkout.
If you need help with a shipment, contact info@kinherglow.com and provide:
Your order number
Your name
The email address used during checkout
Tracking number, if available
We will review the available shipment information and assist you accordingly.
Returns & Refunds
Eligible returns are handled according to our Return & Refund Policy.
Please contact us at info@kinherglow.com before sending any product back.
After your return request has been reviewed, we will provide the appropriate return instructions and designated return address.
Please do not send merchandise to our registered business address or any other address unless that address has been specifically provided or approved for your return.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within the applicable return period.
Please provide:
Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging and shipping label where applicable
We will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy.
Business Information
Brand:
Kinherglow
Operating Company:
Yiwu Qinghe Jewelry Co., Ltd.
Unified Social Credit Code:
91330782MABWH84D28
Established:
August 2, 2022
Business Type:
Jewelry Manufacturer and Online Retailer
Registered Business Address:
Room 301, 3rd Floor, Building 1
Houzhai Characteristic Industrial Zone
Within Yiwu Junfa Hardware Tools Co., Ltd.
Houzhai Subdistrict, Yiwu, Jinhua, Zhejiang, China
Customer Service Email:
info@kinherglow.com
Our Responsibility
Kinherglow is operated by Yiwu Qinghe Jewelry Co., Ltd.
We work with production, supply, fulfillment, payment, and delivery service providers where necessary to operate our online store. These third parties provide specific services but do not replace Kinherglow as the seller responsible for purchases made through our website.
For questions about your order or our policies, please contact us directly at: