Refund policy
Last Updated: September 10, 2026
Thank you for shopping with Kinherglow.
We want our return and refund process to be clear and transparent. This policy explains the conditions, procedures, costs, and timelines that apply to eligible returns and refunds for purchases made through kinherglow.com.
This policy applies to eligible orders delivered within the 48 contiguous United States.
30-Day Return Policy
Kinherglow accepts eligible returns for both defective and non-defective products within 30 days from the date of delivery.
To qualify for a return, the product must be in new and unused condition.
Returned items must generally be:
- Unworn
- Unused
- Unwashed
- Unaltered
- In their original condition
- Free from stains, odors, scratches, damage, or other signs of use
- Returned with the original packaging, tags, accessories, and included components where applicable
- Accompanied by valid proof of purchase or the applicable order number
Products that have been worn, used, altered, washed, or damaged after delivery may not qualify for return.
How to Request a Return
Before sending any product back, please contact our customer service team at:
Email: info@kinherglow.com
Please provide:
- Your order number
- Your full name
- The email address used when placing the order
- The product you wish to return
- The reason for the return
- Clear photographs if the product is damaged, defective, or incorrect
After your request has been reviewed, we will provide the applicable return instructions and designated return address.
Please do not send products back before receiving return instructions from Kinherglow.
Products sent to an unauthorized or incorrect address may not be accepted.
Return Method
Eligible returns are accepted by mail.
Kinherglow does not currently offer:
- In-store returns
- Returns through third-party drop-off locations
Customers must follow the return instructions provided by our customer service team.
Return Shipping Label and Costs
Customers are responsible for obtaining the return shipping label, arranging the return shipment, and paying the applicable return shipping cost unless otherwise required by applicable law.
This applies to eligible returns including:
- Change of mind
- Personal preference
- Incorrect product selection by the customer
- Product no longer wanted
- Other non-defective return reasons
We recommend using a trackable shipping service and retaining the shipping receipt and tracking information until the return and refund process has been completed.
Kinherglow is not responsible for customer-arranged return packages that are lost before reaching the designated return location.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within the applicable 30-day return period at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging and shipping label where applicable
Please keep the product and packaging while the issue is being reviewed.
After reviewing the information, Kinherglow will provide an appropriate resolution based on the circumstances and applicable consumer rights.
The resolution may include an approved return, refund, or replacement where appropriate.
Jewelry Return Condition
Because Kinherglow sells jewelry, returned items must remain unworn and unused to qualify as products in new condition.
For earrings and other pierced jewelry, any protective or hygiene packaging originally supplied with the product should remain intact where applicable.
Products showing signs of wear or use may not qualify for return.
This condition does not prevent customers from contacting us about products that arrived damaged, defective, or incorrect.
Exchanges
Kinherglow does not currently offer direct exchanges.
If you would like a different product, color, style, or variation, please return the eligible original item according to this policy and place a new order separately.
A replacement provided as a resolution for a verified damaged, defective, or incorrect product is not considered a standard exchange.
Return Inspection
After a returned product reaches the designated return location, it will be inspected to determine whether it meets the return conditions described in this policy.
We may verify:
- Product condition
- Signs of wear or use
- Original packaging and included components
- Order information
- Reason for return
If additional information is needed, our customer service team may contact you.
Refund Processing
If the return is approved after inspection, the refund will be issued to the original payment method used for the purchase.
Kinherglow normally processes approved refunds within:
5 business days after the returned product has been received and inspected.
After Kinherglow issues the refund, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account.
This additional processing time is determined by the applicable financial institution and is outside Kinherglow's control.
Restocking Fee
Kinherglow does not charge a restocking fee for eligible returns.
There is:
- No fixed restocking fee
- No percentage-based restocking fee
Return shipping costs for customer-responsible returns are separate from restocking fees.
Original Shipping Charges
For eligible returns resulting from a change of mind, personal preference, incorrect customer selection, or another non-defective reason, the original outbound shipping charge is generally non-refundable.
The eligible refund will normally apply to the purchase price paid for the returned merchandise.
If an order issue involves a damaged, defective, or incorrectly shipped product, please contact customer service so we can review the circumstances and provide an appropriate resolution.
Order Cancellations
If you need to cancel an order, please contact:
as soon as possible.
We will make reasonable efforts to process cancellation requests before fulfillment begins.
Once an order has been processed, packed, or transferred to the shipping carrier, cancellation may no longer be possible.
If an order cannot be canceled, you may request an eligible return after delivery according to this Return & Refund Policy.
Refused or Undeliverable Orders
Customers are responsible for providing complete and accurate delivery information when placing an order.
If an order is returned because of:
- An incorrect or incomplete address
- Refusal of delivery
- Failure to collect the package
- Repeated unsuccessful delivery attempts
the order will be reviewed after the returned shipment has been received.
Applicable original shipping charges or actual carrier return costs may be deducted from an eligible refund where the failed delivery resulted from inaccurate customer-provided information or refusal of delivery.
These deductions will not apply when the delivery failure resulted from an error by Kinherglow or the applicable logistics provider.
U.S. Fulfillment and Returns
Orders for customers in the 48 contiguous United States are fulfilled and shipped within the United States by our third-party logistics partner.
The location used to fulfill an order may be different from the location used to process returns.
All returns must first be reviewed by Kinherglow customer service.
After your return request is approved, we will provide the appropriate return instructions and designated return address.
Please do not send returned merchandise to our registered business address unless our customer service team specifically instructs you to do so.
Contact Information
For questions about returns, refunds, damaged products, or existing orders, please contact:
Brand: Kinherglow
Customer Service Email:
info@kinherglow.com
Operating Company:
Yiwu Qinghe Jewelry Co., Ltd.
Unified Social Credit Code:
91330782MABWH84D28
Registered Business Address:
Room 301, 3rd Floor, Building 1
Houzhai Characteristic Industrial Zone
Within Yiwu Junfa Hardware Tools Co., Ltd.
Houzhai Subdistrict, Yiwu, Jinhua, Zhejiang, China
Please contact info@kinherglow.com and obtain approved return instructions before mailing any product back.