Refund policy
Last Updated: July 19, 2026
At Kinherglow, we want you to feel confident when purchasing our jewelry. This Return & Refund Policy explains the conditions and process for returning eligible products purchased from our website.
Please review this policy before submitting a return request.
30-Day Return Policy
Kinherglow accepts eligible returns requested within 30 days from the date your order is delivered.
To qualify for a return, the item must meet all of the following conditions:
The item must be unworn and unused.
The item must remain in its original condition.
The item must include original packaging, tags, and accessories when applicable.
The item must be free from scratches, stains, odors, damage, or any signs of use.
The return request must include proof of purchase or the original order number.
Items that do not meet these requirements may not be accepted.
How to Request a Return
Before sending any return, please contact our customer service team:
Email:
Phone:
+1 (279) 205-1563
Please provide:
Your full name
Order number
The item you would like to return
Reason for the return
Photos of the item and packaging if the product arrived damaged, defective, or incorrect
After reviewing your request, our team will provide return approval and the appropriate return instructions.
Please do not send items back before receiving return instructions from Kinherglow.
Unauthorized returns or items sent to an incorrect address may not be accepted.
Return Shipping Costs
Returns are handled by mail.
For returns caused by:
Change of mind
Incorrect size selection
Personal preference
Ordering the wrong item
The customer is responsible for return shipping costs.
We recommend using a trackable shipping service and keeping your shipping receipt until the return process is completed.
Kinherglow is not responsible for return packages lost or damaged during customer-arranged return shipping.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from your order, please contact us at:
Please include your order number and clear photos of the item and packaging.
After reviewing the information, Kinherglow will provide an appropriate solution, which may include:
A refund
A return shipping solution
Another resolution agreed upon with the customer
Minor differences caused by screen displays, lighting conditions, or normal product variations are not considered defects.
Earrings and Hygiene Conditions
For hygiene reasons, earrings and pierced jewelry can only be returned if they are:
Unworn
Unused
Returned with original protective or hygiene packaging intact
Items showing signs of wear or opened hygiene packaging may not be accepted unless they arrive damaged, defective, or incorrect.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
Items showing signs of wear or use
Earrings or pierced jewelry with opened hygiene packaging
Personalized or custom-made items
Gift cards
Final Sale items clearly marked on the product page before purchase
Items damaged due to misuse, improper storage, accidental damage, or failure to follow care instructions
Exchanges
Kinherglow does not currently offer direct exchanges.
If you would like a different item, color, or style, please return your eligible item according to this policy and place a new order separately.
Refund Process
Once your return is received at our designated return facility, the item will be inspected to confirm it meets the return requirements.
After approval, refunds will be issued to the original payment method within:
5 business days
after the return inspection is completed.
Your bank, credit card company, or payment provider may require additional processing time before the refunded amount appears in your account.
Original Shipping Charges
Original shipping charges are generally non-refundable.
Shipping charges may be refunded when:
The item arrived damaged or defective.
The wrong item was sent.
The issue resulted from an error caused by Kinherglow.
Restocking Fees
Kinherglow does not charge restocking fees for eligible returns.
Order Cancellations
Orders begin processing shortly after they are placed.
If you need to cancel an order, please contact us as soon as possible:
We cannot guarantee cancellation once an order has entered fulfillment or has already shipped.
Orders that have already shipped must follow the standard return process after delivery.
Refused or Undeliverable Packages
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned because of:
Incorrect address
Refused delivery
Unclaimed package
Any applicable return shipping costs or fees may be deducted from the refund where permitted.
U.S. Fulfillment and Returns
Kinherglow orders are fulfilled and shipped within the United States through our professional U.S. fulfillment partner.
Returns must be approved by our customer service team before shipment.
The shipping location of your original order may not be the same as the designated return facility.
Contact Information
For questions regarding returns, refunds, or orders, please contact:
Brand:
Kinherglow
Operating Company:
Yiwu Qinghe Jewelry Co., Ltd.
Email:
Phone:
+1 (279) 205-1563
U.S. Customer Service Address:
490 Post St, Ste 500
San Francisco, CA 94102
United States
Please note:
This address is provided for customer service purposes and is not automatically the return address. Please contact Kinherglow before sending any merchandise.