Shipping policy
Last Updated: July 19, 2026
At Kinherglow, we are committed to providing a reliable and transparent shipping experience for our customers.
Orders placed on Kinherglow are processed and shipped within the United States through our professional U.S. fulfillment partner.
Please review the shipping information below before placing your order.
Order Processing Time
Orders are typically processed within:
1–3 business days
Processing time includes order verification, product preparation, quality checking, and packaging.
Orders are not processed or shipped on weekends or U.S. public holidays. Processing may take additional time during peak seasons, promotional periods, or holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Rates
We currently offer shipping within the United States.
Free Shipping
Orders with a subtotal of:
$110 USD or more
qualify for free standard shipping.
Standard Shipping
Orders with a subtotal below:
$110 USD
will be charged a fixed shipping fee of:
$8 USD
The applicable shipping fee will be displayed during checkout before payment is completed.
Delivery Time
After your order has been processed and shipped, estimated delivery times are:
Standard Shipping:
Approximately 3–7 business days
Delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances outside of Kinherglow's control.
Please note that delivery estimates do not include order processing time.
Order Tracking
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
You may use the tracking information to check the latest delivery status of your package.
If you have not received tracking information after the expected processing period, please contact our customer service team.
Shipping Address Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully review your shipping address before submitting your order.
If an incorrect address is provided and the package has already been shipped, Kinherglow may not be able to modify the delivery information.
Lost, Delayed, or Damaged Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
If your package appears to be delayed, lost, or damaged during transit, please contact us at:
Email: info@kinherglow.com
Our team will assist you in reviewing the order status and determining the appropriate next steps.
For damaged packages, please provide your order number and photos of the package and product so we can better assist you.
Address Changes and Order Cancellations
If you need to update your shipping address or cancel an order, please contact us as soon as possible.
We cannot guarantee changes or cancellations after an order has entered the fulfillment process or has been shipped.
International Shipping
At this time, Kinherglow primarily serves customers in the United States.
We currently do not offer international shipping unless otherwise stated on the website.
Customer Support
If you have any questions regarding shipping, please contact us:
Brand: Kinherglow
Email: info@kinherglow.com
Phone: +1 (279) 205-1563
U.S. Customer Service Address:
490 Post St, Ste 500
San Francisco, CA 94102
United States
Operating Company:
Yiwu Qinghe Jewelry Co., Ltd.