Shipping policy
Last Updated: September 10, 2026
Thank you for shopping with Kinherglow.
This Shipping Policy explains our shipping destinations, shipping rates, order processing times, estimated transit times, tracking, and procedures for delivery-related issues.
Kinherglow currently serves customers within the 48 contiguous United States. Orders are fulfilled and shipped within the United States with support from our third-party logistics partner.
Shipping Destinations
Kinherglow currently ships to eligible addresses within the 48 contiguous United States.
We currently do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Other U.S. territories or possessions
- APO, FPO, or DPO addresses
- P.O. Boxes
- International destinations outside the United States
Shipping availability is subject to carrier service coverage for the destination address.
If an address cannot be serviced, we will contact the customer and provide an appropriate resolution, including cancellation and a full refund where the order cannot be fulfilled.
Order Cutoff Time
Our daily order cutoff time is:
2:00 PM Pacific Time
Orders placed before 2:00 PM Pacific Time on an eligible business day may begin processing that business day.
Orders placed after the cutoff time will normally begin processing on the next business day.
Our standard processing days are:
Monday through Friday
Weekends and applicable U.S. public holidays are not counted as processing business days.
Order Processing Time
Orders are normally processed within:
1–3 business days
Processing time begins after payment has been successfully confirmed.
During this period, an order may undergo order verification, product preparation, packaging, and transfer to our fulfillment or delivery provider.
Processing time is separate from carrier transit time.
Shipping Rates
Our standard shipping rates are based on the eligible merchandise subtotal.
Orders of $110 USD or More
Orders with an eligible merchandise subtotal of $110 USD or more qualify for:
Free Standard Shipping
Orders Under $110 USD
Orders with an eligible merchandise subtotal of less than $110 USD are charged:
$8 USD Standard Shipping
The applicable shipping charge will be displayed during checkout before the order is completed.
The free-shipping threshold is calculated using the eligible merchandise subtotal after applicable discounts and before taxes.
Estimated Transit Time
After an order has been processed and transferred to the shipping carrier, estimated transit time is:
3–7 business days
Our standard transit estimate is based on delivery business days from:
Monday through Friday
Transit times may vary depending on the destination, carrier operations, weather, holidays, service interruptions, or other circumstances outside our reasonable control.
Estimated Total Delivery Time
Our estimated delivery timeframe consists of:
Order Processing: 1–3 business days
Transit Time: 3–7 business days
The estimated total delivery time is therefore approximately:
4–10 business days
Delivery estimates are provided for reference and are not guaranteed delivery dates.
Orders placed after the daily cutoff time, on weekends, or on applicable holidays will begin processing on the next eligible business day.
U.S. Order Fulfillment
Orders for customers in the 48 contiguous United States are fulfilled and shipped within the United States by our third-party logistics partner.
The logistics partner provides fulfillment, shipping, tracking, and delivery-related services.
Kinherglow remains responsible for:
- Product sales
- Customer service
- Order-related assistance
- Eligible cancellations
- Returns
- Refunds
The third-party logistics provider is not the seller of Kinherglow products.
Order Tracking
When tracking information becomes available, a shipping confirmation email will be sent to the email address provided during checkout.
Tracking information may require up to 48 hours after shipment confirmation to begin updating in the carrier's system.
If your tracking information has not updated after this period, please contact:
When contacting us about an existing order, please include your order number and the email address used during checkout.
Shipping Address Requirements
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify:
- Recipient's full name
- Street address
- Apartment or unit number where applicable
- City
- State
- ZIP code
- Contact information
before completing your order.
If you notice an error after placing your order, please contact us at info@kinherglow.com as soon as possible.
We will make reasonable efforts to update shipping information before fulfillment begins. However, address changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.
Address Changes
If you need to request an address correction, contact:
as soon as possible.
Once an order has been processed, packed, or transferred to the carrier, it may no longer be possible to change the delivery address.
Kinherglow cannot guarantee carrier redirection after shipment.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to process cancellation requests before fulfillment begins.
Once an order has been processed, packed, or transferred to the shipping carrier, cancellation may no longer be possible.
If an order cannot be canceled, an eligible return may be requested after delivery according to our Return & Refund Policy.
Split Shipments
Some orders may be divided into multiple shipments when products are fulfilled separately.
If an order is split:
- Separate tracking numbers may be provided
- Packages may arrive on different dates
- No additional standard shipping charge will be added solely because the order is divided into multiple packages
Delivery Delays
Delivery may occasionally be delayed due to circumstances such as:
- Severe weather
- Carrier service disruptions
- Holiday shipping volume
- Transportation interruptions
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
If your shipment has exceeded the estimated delivery timeframe or tracking has not updated for several business days, please contact:
We will review the available shipment information and assist with the appropriate next steps.
Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please first check:
- Mailbox or parcel locker
- Porch or entrance
- Building reception or management
- Other possible delivery locations around the property
- Household members or neighbors who may have accepted the package
You may also contact the carrier using the tracking information provided.
If the package still cannot be located, contact info@kinherglow.com with your order number and tracking information.
We will review the available delivery information and may work with the logistics provider or carrier to investigate the shipment.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact:
Please provide, where applicable:
- Order number
- Full name
- Tracking number
- Description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging and shipping label
Please retain the product and packaging while the issue is being reviewed.
If a shipment is confirmed as lost in transit or a product is verified as damaged during delivery, Kinherglow will provide an appropriate resolution in accordance with our applicable policies.
Refused or Undeliverable Packages
If an order is returned because of:
- An incorrect or incomplete shipping address
- Refusal of delivery
- Failure to collect the package
- Repeated unsuccessful delivery attempts
the order will be reviewed after the returned shipment has been received.
Original shipping charges or actual carrier return costs may be deducted from an eligible refund where the failed delivery resulted from inaccurate customer-provided information or refusal of delivery.
These charges will not apply where the delivery failure resulted from an error by Kinherglow or the applicable logistics provider.
Remote or Unsupported Delivery Areas
Although we serve eligible addresses throughout the 48 contiguous United States, carrier service may occasionally be unavailable for certain locations.
If our fulfillment or shipping provider confirms that an address cannot be serviced, we will contact the customer.
If the order cannot be fulfilled, the affected order will be canceled and the applicable payment will be refunded to the original payment method.
We will not substitute another delivery destination without customer authorization.
International Shipping
Kinherglow does not currently offer international shipping.
Orders are currently limited to eligible addresses within the 48 contiguous United States, subject to the shipping restrictions described in this policy.
Returns and Refunds
Eligible returns are handled according to our Return & Refund Policy.
Please contact info@kinherglow.com before returning any product.
After your return request has been reviewed, we will provide the appropriate return instructions and designated return address.
Please do not send product returns to our registered business address unless our customer service team specifically instructs you to do so.
Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact:
Brand: Kinherglow
Customer Service Email:
info@kinherglow.com
Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Time
Operating Company:
Yiwu Qinghe Jewelry Co., Ltd.
Unified Social Credit Code:
91330782MABWH84D28
Registered Business Address:
Room 301, 3rd Floor, Building 1
Houzhai Characteristic Industrial Zone
Within Yiwu Junfa Hardware Tools Co., Ltd.
Houzhai Subdistrict, Yiwu, Jinhua, Zhejiang, China