Privacy policy

Last Updated: September 10, 2026

This Privacy Policy explains how Kinherglow collects, uses, discloses, and protects personal information when you visit kinherglow.com, place an order, contact customer service, or otherwise interact with our website and services.

Kinherglow is operated by Yiwu Qinghe Jewelry Co., Ltd. (义乌市庆合饰品有限公司).

In this Privacy Policy, “Kinherglow,” “we,” “us,” and “our” refer to the business operating this online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide to Us

When you place an order, contact customer service, submit a form, create or use an available account feature, request a return, or otherwise interact with our store, we may collect information such as:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and purchase information
• Products and variations selected
• Customer service communications
• Return and refund information
• Reviews or other information voluntarily submitted
• Marketing and communication preferences

We ask customers to provide complete and accurate information when placing an order or contacting us.

2. Payment Information

Payments are processed through Shopify and/or authorized third-party payment service providers available during checkout.

Kinherglow does not generally receive or store your complete payment card number or card security code.

We may receive limited transaction-related information, such as:

• Payment status
• Payment method type
• Billing information
• Transaction reference information
• Fraud-prevention or verification results

Payment providers process payment information according to their own privacy practices and applicable legal requirements.

3. Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect certain information.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Approximate location derived from IP address
• Referring and exit pages
• Pages viewed
• Products viewed
• Shopping cart activity
• Checkout interactions
• Date and time of visits
• Website feature interactions
• Cookie and similar technology identifiers

We may use this information to operate the website, maintain security, understand website performance, prevent fraud, and improve our services.

4. Information We Receive From Service Providers

We may receive information from third-party service providers that assist us with operating our online store.

These providers may support functions such as:

• E-commerce functionality
• Payment processing
• Fraud prevention
• Order fulfillment
• Shipping and delivery
• Website hosting
• Analytics
• Advertising and marketing
• Email communications
• Customer support
• Information technology
• Security

The information received depends on the services being provided and your interaction with those services.

5. How We Use Personal Information

We may use personal information to:

• Process and confirm orders
• Process and verify payments
• Prepare and fulfill orders
• Arrange shipping and delivery
• Send order confirmations
• Provide shipping and tracking updates
• Process cancellations
• Process returns and refunds
• Respond to product and order questions
• Provide customer service
• Verify customer and delivery information
• Detect and prevent fraud or unauthorized transactions
• Maintain website and account security
• Improve website functionality
• Analyze store performance and customer interactions
• Remember shopping cart and website preferences
• Send service-related communications
• Send marketing communications where permitted
• Maintain required accounting, tax, and business records
• Comply with applicable legal obligations
• Establish, exercise, or defend legal claims

We aim to collect and use only the information reasonably necessary for these purposes.

6. Order Fulfillment and Delivery

Kinherglow currently serves customers at eligible addresses within the 48 contiguous United States.

Orders for U.S. customers are fulfilled and shipped within the United States with support from our third-party logistics partner.

To prepare and deliver an order, we may provide fulfillment and delivery service providers with information such as:

• Recipient name
• Shipping address
• Telephone number where required for delivery
• Email address where required for shipment notifications
• Order details
• Package information
• Tracking information

These providers use this information as necessary to prepare, transport, track, and deliver customer orders.

Third-party logistics and delivery providers provide fulfillment-related services and are not the seller of Kinherglow products.

Kinherglow remains responsible for product sales and customer service for purchases made through kinherglow.com.

7. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

Shopify and E-Commerce Providers

Our online store is powered by Shopify.

Shopify and related service providers may process personal information necessary to provide:

• Store functionality
• Checkout
• Customer accounts
• Transaction processing
• Security
• Analytics
• Other e-commerce services

Payment Providers

Payment processors, financial institutions, card networks, and fraud-prevention providers may process billing and transaction information where necessary to authorize or complete payments.

Fulfillment and Shipping Providers

We may provide order and delivery information to third-party fulfillment providers, warehouse operators, shipping carriers, and delivery partners as necessary to fulfill customer orders.

Technology and Business Service Providers

We may use service providers for functions including:

• Website hosting
• Customer support
• Email delivery
• Analytics
• Advertising
• Cloud storage
• Information technology
• Security
• Fraud prevention
• Accounting
• Legal or compliance support

These providers may process personal information where reasonably necessary to provide their applicable services.

8. Legal and Safety Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to lawful court, government, or regulatory requests
• Protect the rights, safety, and security of customers, Kinherglow, or other parties
• Investigate suspected fraud or misuse
• Investigate security incidents
• Enforce our agreements or policies
• Establish, exercise, or defend legal claims

9. Business Transactions

If our business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction where permitted by law.

Any such transfer will remain subject to applicable privacy and legal requirements.

10. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Provide essential website functions
• Maintain shopping cart functionality
• Remember website preferences
• Support checkout and account features
• Improve website security
• Detect and prevent fraud
• Measure website traffic
• Understand customer interactions
• Analyze website performance
• Support advertising and marketing where enabled

Some cookies may be necessary for the website to function.

Other cookies may be optional depending on your location, applicable law, and the technologies currently enabled on our website.

Where available, you may manage your preferences through website privacy controls or browser settings.

Disabling certain cookies may affect shopping cart, checkout, customer account, or other website functionality.

11. Analytics and Advertising

We may use analytics, advertising, and social media technologies to understand website activity, measure campaign performance, and promote Kinherglow products.

Depending on the technologies enabled on our website, these providers may collect or receive information such as:

• Cookie identifiers
• Device identifiers
• IP address
• Browser activity
• Product views
• Cart activity
• Checkout activity
• Purchase events

We do not sell personal information in the ordinary sense of directly exchanging customer information for money.

However, under certain U.S. privacy laws, some advertising-related disclosures involving cookies, pixels, or similar technologies may be legally defined as a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged.

Where required by applicable law, eligible users may exercise available opt-out rights through website privacy controls or by contacting us.

12. Marketing Communications

Where you have provided consent or where otherwise permitted by applicable law, we may send marketing communications relating to:

• New products
• Promotions
• Collections
• Store updates
• Other Kinherglow news

You may unsubscribe from marketing emails using the unsubscribe link included in the applicable message.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related messages concerning:

• Orders
• Payments
• Shipping
• Tracking
• Delivery
• Returns
• Refunds
• Account security
• Customer service requests

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained where necessary to:

• Complete transactions
• Fulfill customer orders
• Provide customer service
• Handle returns and refunds
• Maintain accounting and tax records
• Prevent fraud and abuse
• Resolve disputes
• Enforce agreements
• Meet applicable legal obligations

Retention periods may vary depending on the type of information, transaction, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it where appropriate.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Customers should take reasonable steps to protect account credentials and devices.

Please do not send complete payment card information or other unnecessary sensitive information to us by email.

15. International Data Processing

Kinherglow is operated by Yiwu Qinghe Jewelry Co., Ltd. in Yiwu, Zhejiang, China and currently serves customers in the United States.

Personal information may therefore be processed or accessed in:

• China
• The United States
• Other countries where our service providers operate

Privacy and data protection laws may differ between jurisdictions.

Where required, we take reasonable measures intended to process personal information consistently with this Privacy Policy and applicable legal requirements.

16. Your Privacy Rights

Depending on where you reside and the laws applicable to you, you may have certain rights relating to your personal information.

These rights may include the right to:

• Request access to certain personal information
• Request correction of inaccurate personal information
• Request deletion of eligible personal information
• Request information about how personal information is collected, used, or disclosed
• Obtain certain information in a portable format
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information where applicable
• Limit certain uses of sensitive personal information where applicable
• Appeal certain privacy-request decisions where required by law
• Exercise applicable privacy rights without unlawful discrimination

The availability and scope of these rights depend on applicable law and your circumstances.

17. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the applicable law and whether it applies to Kinherglow and your request, these rights may include:

• Access
• Correction
• Deletion
• Data portability
• Opting out of certain targeted advertising
• Opting out of certain sales or sharing of personal information

Nothing in this section is intended to provide rights beyond those required by applicable law.

18. California Privacy Rights

California residents may have additional privacy rights under applicable California privacy laws.

Depending on whether the applicable legal requirements apply to Kinherglow and the particular request, eligible California residents may have rights relating to:

• Access to certain personal information
• Correction of inaccurate personal information
• Deletion of eligible personal information
• Information regarding certain disclosures
• Opting out of certain selling or sharing of personal information
• Limiting certain uses of sensitive personal information where applicable

Eligible users may contact us using the information below to submit a request.

19. How to Submit a Privacy Request

To submit a privacy-related request, contact:

Email: info@kinherglow.com

Please use the subject line:

Privacy Request

Please provide enough information for us to understand your request.

We may need to verify your identity before completing certain privacy requests.

Verification may include confirming information relating to:

• Your account
• Order history
• Transaction information
• Previous interactions with Kinherglow

We will respond within the timeframe required by applicable law.

20. Authorized Agents

Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf.

We may request reasonable evidence showing that the authorized agent has permission to act for you.

We may also ask you to verify your identity directly where permitted or required.

21. Children's Privacy

Our website and products are intended for a general audience and are not directed to children under the age of 13.

We do not knowingly collect personal information online from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact:

info@kinherglow.com

so that we can review the matter and take appropriate action.

22. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

Kinherglow does not control the privacy or security practices of independent third parties.

Information provided directly to a third party is subject to that party's own privacy policy and terms.

We encourage customers to review applicable third-party privacy policies before providing personal information.

23. Privacy Preference and Opt-Out Signals

Some browsers and devices may provide privacy preference settings or legally recognized opt-out signals.

Where required by applicable law and supported by our website technology, we may recognize applicable privacy preference signals.

You may also use available website privacy controls and browser settings to manage cookies and certain advertising technologies.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business operations
• Website functionality
• Service providers
• Privacy practices
• Applicable laws or regulations

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Where required by applicable law, material changes may also be communicated through other appropriate means.

25. Contact Information

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Brand:
Kinherglow

Customer Service & Privacy Email:
info@kinherglow.com

Operating Company:
Yiwu Qinghe Jewelry Co., Ltd.

Unified Social Credit Code:
91330782MABWH84D28

Established:
August 2, 2022

Registered Business Address:
Room 301, 3rd Floor, Building 1
Houzhai Characteristic Industrial Zone
Within Yiwu Junfa Hardware Tools Co., Ltd.
Houzhai Subdistrict, Yiwu, Jinhua, Zhejiang, China