FAQs
Last Updated: September 10, 2026
Welcome to the Kinherglow FAQ page. Here you can find answers about our products, orders, shipping, returns, refunds, payments, and customer service.
For complete information, please also review our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.
About Kinherglow
What is Kinherglow?
Kinherglow is a fashion jewelry brand operated by Yiwu Qinghe Jewelry Co., Ltd. , a company registered in Yiwu, Zhejiang, China.
Our online collection includes earrings, necklaces, bracelets, hair accessories, and other fashion jewelry and accessories.
Who operates Kinherglow?
Kinherglow is operated by:
Yiwu Qinghe Jewelry Co., Ltd.
义乌市庆合饰品有限公司
Unified Social Credit Code:
91330782MABWH84D28
Established:
August 2, 2022
Registered Business Address:
Room 301, 3rd Floor, Building 1
Houzhai Characteristic Industrial Zone
Within Yiwu Junfa Hardware Tools Co., Ltd.
Houzhai Subdistrict, Yiwu, Jinhua, Zhejiang, China
Where are Kinherglow products made?
Our jewelry operations are based in Yiwu, Zhejiang, China.
Depending on the individual product and its production requirements, products may be manufactured through our own operations or with support from production and supply partners.
Please review the applicable product page for specific information about materials, dimensions, colors, finishes, and available variations.
Products
What types of jewelry does Kinherglow sell?
Kinherglow offers fashion jewelry and accessories including earrings, necklaces, bracelets, and selected hair accessories.
Product availability may change as our collections and inventory are updated.
What materials are used in Kinherglow jewelry?
Materials vary by product.
Depending on the item, our products may contain materials such as zinc alloy, other metal alloys, glass crystal accents, resin, acrylic, imitation pearls, faux pearls, enamel-style details, or plated and colored metal finishes.
The applicable material information is provided on each product page.
Are silver-tone products made of sterling silver?
Not unless the individual product page specifically states that the product is made from sterling silver.
The term “silver-tone” describes the appearance or finish of the product and does not mean that the item is made from solid silver or sterling silver.
Similarly, “gold-tone” describes a gold-colored finish unless the product page specifically identifies another material.
Are faux pearls real pearls?
No.
Products described as faux pearls or imitation pearls use simulated pearl materials and are not represented as natural or cultured pearls.
If a product contains another type of pearl material, that information will be stated on the applicable product page.
What does “opal-look” mean?
“Opal-look” describes a decorative material designed to have an appearance inspired by opal.
It does not mean that the product contains natural opal unless the product page specifically states otherwise.
Will product colors look exactly the same as the photos?
We aim to present product colors as accurately as reasonably possible.
However, slight differences may occur because of lighting, photography, screen settings, device displays, materials, or normal production variations.
Are product measurements exact?
Product measurements are approximate unless otherwise stated.
Minor differences may occur because of manual measurement and the shape or construction of individual jewelry components.
Please review the specific dimensions provided on the applicable product page before ordering.
How should I care for my jewelry?
Care requirements may vary depending on the product.
As a general precaution, fashion jewelry should be kept dry and away from perfume, lotion, household chemicals, salt water, and other substances that may affect the finish.
Wipe jewelry gently with a soft, dry cloth after use and store items separately where possible.
Please review any product-specific care instructions shown on the product page.
Orders
How do I know if my order was placed successfully?
After your order has been successfully submitted, you should receive an order confirmation at the email address provided during checkout.
If you do not see the confirmation email, please check your spam or junk folder.
If you still cannot locate it, contact:
Please include your full name and the email address used when placing the order.
Can I change my order after placing it?
If you need to request a change, contact info@kinherglow.com as soon as possible.
We will make reasonable efforts to assist before fulfillment begins.
Once an order has been processed, packed, or transferred to the shipping carrier, changes may no longer be possible.
Can I cancel my order?
Please contact us as soon as possible if you need to request cancellation.
We will make reasonable efforts to cancel an order before it enters fulfillment.
Once an order has been processed, packed, or transferred to the shipping carrier, cancellation may no longer be possible.
If the order has already shipped, you may request an eligible return after delivery according to our Return & Refund Policy.
Why might an order be canceled?
An order may be canceled if payment cannot be authorized, required information cannot be verified, the product becomes unavailable, the shipping address cannot be serviced, or an obvious technical or pricing error affects the order.
If Kinherglow cancels an order after payment has already been collected, the applicable amount will be refunded to the original payment method.
Shipping
Where does Kinherglow ship?
Kinherglow currently ships to eligible addresses within the 48 contiguous United States.
We currently do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories or possessions, APO/FPO/DPO addresses, P.O. Boxes, or international destinations outside the United States.
Shipping availability remains subject to applicable carrier service coverage.
Where are U.S. orders fulfilled?
Orders for customers in the 48 contiguous United States are fulfilled and shipped within the United States by our third-party logistics partner.
The logistics partner provides fulfillment and delivery services.
Kinherglow remains responsible for product sales, customer service, eligible cancellations, returns, and refunds for purchases made through kinherglow.com.
Do you own the U.S. fulfillment warehouse?
Our U.S. orders are handled with support from a third-party logistics partner.
We do not represent the third-party fulfillment facility as a Kinherglow-owned retail store or company office.
How much does shipping cost?
Orders with an eligible merchandise subtotal of $110 USD or more qualify for free standard shipping.
Orders with an eligible merchandise subtotal of less than $110 USD are charged a flat $8 USD standard shipping fee.
Applicable shipping charges are displayed during checkout before the order is completed.
What is your daily order cutoff time?
Our daily order cutoff time is:
2:00 PM Pacific Time
Orders placed after the cutoff time normally begin processing on the next eligible business day.
How long does order processing take?
Orders are normally processed within:
1–3 business days
Our normal processing days are Monday through Friday, excluding applicable holidays.
How long does shipping take?
After an order has been processed and transferred to the shipping carrier, estimated transit time is:
3–7 business days
The estimated total delivery time is approximately:
4–10 business days
This consists of 1–3 business days for processing plus 3–7 business days for transit.
Delivery estimates are not guaranteed and may occasionally be affected by carrier operations, weather, holidays, transportation interruptions, or other circumstances outside our reasonable control.
How can I track my order?
When tracking information becomes available, a shipping confirmation email will be sent to the email address provided during checkout.
Tracking may require up to 48 hours after shipment confirmation to begin updating in the carrier's system.
For tracking assistance, contact:
Can my order arrive in more than one package?
Yes.
Some orders may be divided into multiple shipments when products are fulfilled separately.
If this occurs, separate tracking numbers may be provided and packages may arrive on different dates.
You will not be charged an additional standard shipping fee solely because an order is divided into multiple shipments.
What should I do if tracking says delivered but I cannot find my package?
Please first check your mailbox, parcel locker, porch, entrance, building reception, and other possible delivery locations.
You may also ask household members or building management and contact the applicable carrier using the tracking number.
If the package still cannot be located, contact info@kinherglow.com with your order number and tracking information so we can review the available delivery information.
Returns & Refunds
What is Kinherglow's return period?
Kinherglow accepts eligible returns for both defective and non-defective products within:
30 days from the date of delivery
Returned products must meet the conditions stated in our Return & Refund Policy.
What condition must a returned product be in?
Products must generally remain in new and unused condition.
This means the item should be unworn, unused, unwashed, unaltered, and free from stains, odors, scratches, customer-caused damage, or other signs of use.
Original packaging, tags, accessories, and included components should be returned where applicable.
Can earrings be returned?
Eligible earrings may be returned within the applicable return period provided they remain new, unworn, and unused and meet the conditions in our Return & Refund Policy.
Where protective or hygiene packaging was supplied, it should remain intact where applicable.
This does not prevent customers from contacting us about earrings that arrived damaged, defective, or incorrect.
How do I request a return?
Before returning any product, contact:
Please provide your order number, full name, email address used for the order, product you wish to return, and reason for the return.
If the product arrived damaged, defective, or incorrect, please also provide clear photographs where applicable.
After reviewing your request, we will provide the appropriate return instructions and designated return address.
Do not send a return before receiving return instructions from Kinherglow.
How are returns sent?
Eligible returns are accepted by mail.
We do not currently offer in-store returns or returns through third-party drop-off locations.
Who is responsible for the return shipping label?
Under our standard return policy, the customer is responsible for obtaining the return shipping label, arranging the return shipment, and paying applicable return shipping costs.
Please use a trackable shipping method where possible and retain the tracking information until your return has been completed.
Do you charge a restocking fee?
No.
Kinherglow does not charge a restocking fee for eligible returns.
Do you offer exchanges?
No.
Kinherglow does not currently offer direct exchanges.
If you would like another product, color, style, or variation, please return the eligible original product and place a separate new order.
A replacement provided as a resolution for a verified damaged, defective, or incorrect product is not considered a standard exchange.
What if my product arrives damaged, defective, or incorrect?
Contact info@kinherglow.com within the applicable 30-day return period.
Please include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label where applicable.
We will review the information and provide an appropriate resolution according to the circumstances and our Return & Refund Policy.
How long does a refund take?
Once an eligible returned product has been received and inspected, approved refunds are issued to the original payment method.
Kinherglow normally processes approved refunds within:
5 business days after the returned product has been received and inspected.
Your bank, card issuer, or payment provider may require additional time to display the refund after we have processed it.
Are original shipping charges refundable?
For returns caused by change of mind, personal preference, incorrect customer selection, or another non-defective reason, original outbound shipping charges are generally non-refundable.
Please review our Return & Refund Policy for complete details.
Payments & Privacy
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on the payment services currently enabled on our online store.
Please review the available options during checkout before completing your purchase.
Is my payment information stored by Kinherglow?
Payments are processed through Shopify and/or authorized payment service providers.
Kinherglow does not generally receive or store your complete payment card number or card security code.
For more information about how personal information is handled, please review our Privacy Policy.
How does Kinherglow use my personal information?
We may use information necessary to process orders, arrange fulfillment and delivery, provide tracking information, handle returns and refunds, respond to customer service requests, maintain website security, prevent fraud, and operate our online store.
We may also work with appropriate service providers when necessary to provide these services.
Complete information is available in our Privacy Policy.
Customer Support
How can I contact Kinherglow?
For questions about products, orders, shipping, tracking, returns, refunds, or other customer service matters, contact:
Customer Service Email:
info@kinherglow.com
What are your customer support hours?
Our customer support hours are:
Monday–Friday
9:00 AM–6:00 PM Pacific Time
For questions about an existing order, please include your order number and the email address used during checkout.
Business Information
What company is responsible for purchases made through Kinherglow?
Purchases made through kinherglow.com are sold and supported by Kinherglow, which is operated by:
Yiwu Qinghe Jewelry Co., Ltd.
Unified Social Credit Code:
91330782MABWH84D28
Established:
August 2, 2022
Registered Business Address:
Room 301, 3rd Floor, Building 1
Houzhai Characteristic Industrial Zone
Within Yiwu Junfa Hardware Tools Co., Ltd.
Houzhai Subdistrict, Yiwu, Jinhua, Zhejiang, China
Customer Service Email:
info@kinherglow.com