FAQs
Frequently Asked Questions
About Kinherglow
What is Kinherglow?
Kinherglow is a jewelry brand offering everyday fashion jewelry, including earrings, necklaces, hair accessories, and other accessories designed for daily styling and special occasions.
Kinherglow is operated by Yiwu Qinghe Jewelry Co., Ltd., a jewelry company based in Yiwu, Zhejiang, China.
Where are Kinherglow products made?
Kinherglow products are developed and produced through our jewelry operations in Yiwu, Zhejiang, China.
Our team manages product development, production coordination, quality inspection, and packaging to provide customers with reliable jewelry products.
Where does Kinherglow ship from?
Orders placed on Kinherglow are fulfilled and shipped within the United States through our professional U.S. fulfillment partner.
This allows us to provide a smoother shopping and delivery experience for customers in the United States.
Products
What types of jewelry do you sell?
Kinherglow offers a variety of fashion jewelry, including:
- Earrings;
- Necklaces;
- Hair accessories;
- Everyday jewelry pieces.
Product availability may change as new collections are introduced.
How can I find product details?
Each product page includes important information such as:
- Product description;
- Materials;
- Size information;
- Product images;
- Care instructions when applicable.
We recommend reviewing the product details carefully before placing an order.
Will the product color look exactly like the photos?
We make every effort to display our products accurately.
However, colors may appear slightly different depending on your monitor settings, lighting conditions, and device display.
Small variations may also occur due to production characteristics.
How should I care for my jewelry?
To help maintain your jewelry:
- Avoid prolonged contact with water, perfume, lotions, and chemicals;
- Remove jewelry before swimming, bathing, or exercising;
- Store pieces in a dry place when not in use;
- Clean gently with a soft cloth when needed.
Please follow any specific care instructions provided with your product.
Orders & Payments
What payment methods do you accept?
Kinherglow accepts secure payment methods available during checkout.
Available payment options may include major credit cards, debit cards, and other payment providers supported by our store.
Payment information is processed securely through third-party payment providers.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at:
We cannot guarantee changes or cancellations after an order has entered the fulfillment process or has been shipped.
How can I check my order status?
After your order is shipped, you will receive a confirmation email with tracking information when available.
You may use the tracking information to check your package status.
Shipping
How much does shipping cost?
For orders shipped within the United States:
- Orders of $110 USD or more qualify for free standard shipping;
- Orders below $110 USD have a standard shipping fee of $8 USD.
The final shipping cost will be shown during checkout before payment.
How long does shipping take?
Orders are usually processed within:
1–3 business days
After processing, standard shipping typically takes:
3–7 business days
Delivery times may vary depending on location, carrier conditions, weather, holidays, and other factors outside our control.
Do you provide tracking information?
Yes.
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Returns & Refunds
What is your return policy?
Kinherglow accepts eligible returns within:
30 days from the delivery date
Items must be:
- Unworn;
- Unused;
- In original condition;
- Returned with original packaging when applicable.
Please review our full Return & Refund Policy for details.
How do I request a return?
Before sending any return, please contact our customer service team:
Email:
info@kinherglow.com
Please include:
- Order number;
- Customer name;
- Reason for return;
- Photos if the item is damaged or incorrect.
Our team will provide return instructions after reviewing your request.
Do you accept exchanges?
Currently, we do not offer direct exchanges.
If you would like a different product, please return the eligible item according to our Return Policy and place a new order.
Are earrings returnable?
For hygiene reasons, earrings and pierced jewelry must be unworn and have intact protective packaging to be eligible for return.
Items that have been worn cannot be returned unless they arrive damaged, defective, or incorrect.
Contact
How can I contact Kinherglow?
You can contact our customer support team:
Email:
info@kinherglow.com
Phone:
+1 (279) 205-1563
U.S. Customer Service Address:
490 Post St, Ste 500
San Francisco, CA 94102
United States
What company operates Kinherglow?
Kinherglow is operated by:
Yiwu Qinghe Jewelry Co., Ltd.
Factory Address:
Building B, Baihui Technology Park
No. 233 Qihang Road, Houzhai Town
Yiwu, Jinhua, Zhejiang, China